Customer Perceptions Survey

The best way to find out how well we’re servicing our customers is to occasionally ask them! Without customer feedback, we could be deluding ourselves that everything’s hunky dory, so we’d really like to know if we’re hitting or missing the spot. Feedback, whether good, bad or indifferent, at least gives us the chance to consider our performance and make improvements when or where required. With this in mind, we’d really appreciate it if you’d give us just three minutes of your time to complete the form below. We’ve made the questions very straight forward to answer and have constructed the form so it can be completed with just a few clicks of your mouse.

Some brief details about you

  • If preferred, use the downloadable version of the form.
    Download here

  • Please rate us on the following
    (please leave blank if not applicable)

    Our response time to your email and telephone communications

    Where necessary, how well we keep you informed of progress

    The suitability of our supply lead times to your own operations

    Our delivery reliability to stated or agreed supply lead times

    The general quality and quality consistency of our products

    The clarity and accuracy of our written administration

    The quality of our labelling, packaging and palletisation

    The quality of our technical or practical advice and support

    Our general friendliness in our dealings with you

    The quality of our response if things don’t go entirely to plan

    The level of information available from our website

    How we compare to other suppliers generally (any-category)