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The best way to find out how well we’re servicing our customers is to occasionally ask them!

Without customer feedback, we could be deluding ourselves that everything’s hunky dory, so we’d really like to know if we’re hitting or missing the spot. Feedback, whether good, bad or indifferent, gives us the chance to consider our performance and make improvements where required. We’d really appreciate it if you’d give us just three minutes of your time to complete the form below or download it and email to perceptions@invisibleconnections.com. Thank you.

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The suitability of our supply lead times to your own operations:
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The general quality and quality consistency of our products:
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The quality of our labelling, packaging and palletisation:
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The quality of our technical or practical advice and support:
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Our general friendliness in our dealings with you:
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The quality of our response if things don't go entirely to plan:
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The level of information available from our website:
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How we compare to other suppliers generally (any category):
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Comments
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Thank you for sending the calculations and installation advice. The new calculation software looks great. Very clear, user friendly and with more design checks than the previous version. It’s a pleasure to see how you are constantly improving.

Stefan Pauceanu, Senior Structural Engineer, Ground Construction Ltd

We hadn’t typically gone the ‘specials’ route before. But, by investing a little upfront time to schedule our FERBOX requirements, we gained a smooth supply and installation process – without wastage or complication – and exceeded the programme demands of our slip-formed cores.

Adrian Paul, Project Manager, O’Keefe Construction (Greenwich) Ltd

I’ve used your services on my last three projects (telescopic connectors for precast and continuity strip for in-situ). You’re very good at accommodating site demands for lead-in times and value competitiveness. Very happy with the service I’ve received on all three projects and hope this relationship will continue on future developments.

Paul Dean, Project Manager (Qcf), JP Dunn Construction Ltd

As specialists in precast concrete car park construction, we use telescopic connectors for many key applications. Particularly, the BSF system helps us to construct a ‘modern’ frame without cumbersome corbel supports and enables rapid assembly on site. The technical back-up provided by Invisible Connections provides us with added reassurance.

Peter Crofts, Precast Design Manager, SCC Design Build Ltd

Telescopic connectors provide us numerous advantages for precast stair installation. Apart from improved time and efficiency, the health and safety gains over traditional support methods are a key driver to satisfy our own needs, as well as those of our clients.

Shane Dunleavy, Project Manager, Morrisroe

Invisible Connections are an outstanding company to work with. Between Ross in sales and Derek on the technical side of things, iC have an offering which the rest of the market would do well to get close to. I can’t credit these two individuals enough for the support they have given me for both standard and bespoke FERBOX connections – some rather more complex than others!

Iain Harding, Project Manager, Keltbray Structures

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Some brief details about you:

Please rate us on the following (leave blank if not applicable):

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